Returns Policy

bespoke pet gifts

We work extremely hard to ensure that you are 100% happy with the products that you receive from OnPet.

Due to the personalised nature of all our products, we are unable to offer returns or refunds on any personalised items.

However, we will happily replace goods that are...

a) damaged in transit
b) the wrong product or part to that specified in your order
c) the incorrect material / size to that specified or supplied in your order

Shipping
All shipping timescales displayed on our website are estimates only and should not be seen as a guaranteed delivery timeframe or used as a reason for refund once production has commenced.